Shipping & Deliveries
COVID-19 Pandemic Update: We hope that you and your loved ones are safe during these uncertain and trying times. As the COVID-19 Pandemic continues to develop, our absolute top priority is to ensure the health and well-being of our associates and their families, our many partners, customers and Vendors.
We also wanted to let you know we are committed to continuing our operations in a timely and responsible manner. There may likely be minor disruptions along the way as we respond and adhere to the safety and social distancing guidelines in the interest of our associates' health.
We are currently processing orders as quickly as possible. The COVID-19 Pandemic has the potential to slow fulfillment from Vendors, slow shipments through shipping companies, and slow the entire process of your order. Please be patient as we are trying to ensure all orders are completed in a timely fashion. Customer Service is our utmost priority.
Why my order shipping from Italy?
Because all of our products must go through the customs of China for security check due to COVID-19 influence.Thus, it usually takes more days on shipping. For preventing the spread of the virus and also protecting the safety of customers.
How long will it take me to receive it, and why so long?
Start from you place your order with payment done, total you have to spend 15-20 days on waiting your package. We are sorry for that long time. That's because our products are all shipping from China and accept security check there. It will takes 10-15 days for checking and then go to your place.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When Will My Order Ship?
After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 72 hours of shipment. An Item Is Missing From My Shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When Will My Backorder Arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Usually you can get your item within 15-20 working days.